Retail Support Staff-Full Time-Working Directly with Customers

Website Donlon Pharmacy & Toy Jungle

Pharmacy, Gift & Toy Store. Serving Decorah area since 1932.

Retail Support Staff Full Time- Donlon Pharmacy & Toy Jungle, Decorah, IA
(This position requires you to work directly with customers; following strict COVID19 safety measures.)

We are looking for a candidate to help us maintain the highest level of customer service in all areas of our business. Candidates should be compassionate and able to multi-task in a fast-paced environment. Customer Service Experience and an eagerness to learn is very important.

If you are a person dedicated to making someone’s day a little easier through a smile, conversation, and compassion, we need you to be part of our team.

HOURS                                                                                                                                                                                              Operating hours are M-F 9:30-6:00/Sat. 9:30-3:00. Work schedule will vary weekly from 8:30 am (staff trainings) to 6:15 pm. Some Saturdays are required (9:00 am-3:15pm).

• Create a positive impression with every customer, patient, and visitor in the store

• Assist customers in gift & toy departments; help with inventory process.

• Serve in a supporting role for the pharmacy team (operate the register and assist pharmacy patients)
• Answer phone calls from patients, providers and staff
• Operate the cash register and process patient payments for medications and over-the-counter items:      counting money, handling receipts, end-of-day reports.
• Adhere to HIPPA Requirements
• Communicate patient concerns/questions to Pharmacist
• Assist with mailings, maintaining product and sorting and filing copies
• Empty trash, recycling, and perform general cleaning tasks
• Perform general tasks that support an organized, efficient work area.
• Attend weekly scheduled staff trainings.

• High school diploma or general education degree (GED)
• Excellent communication skills
• Outgoing and compassionate to all individuals
• Dependable in all situations
• Computer and cashiering skills required
• Experience in customer service
• Ability to communicate well with all co-workers.
• Ability to prioritize & multi-task required tasks in a fast moving environment
• Prolonged standing and walking.

Health Insurance, shared                         PTO
Simple IRA                                                  Wellness and Retail Employee Discount

Serious candidates should:

• Call the store and ask directly for the Store Manager
• Email a resume and cover letter to or
• Mail a resume and cover letter to Donlon Pharmacy 201 West Water Street, Decorah IA 52101.

To apply for this job email your details to