Front End Assistant Manager

  • Full Time
  • Decorah

Website Oneota Community Food Co-op

Oneota Community Food Co-op

Starting Wage: $17.25/hr

Status: Full-Time (ideal candidate will be able to work mainly PM shifts, including some weekends).

POSITION SUMMARY:

The Front End assistant manager works in conjunction with the Front End Manager, Grocery Manager, and Grocery Assistant Manager and Grocery lead to direct and manage tasks for the Front End (and Grocery). In addition to general Front End and Center Store duties, the Front End assistant manager position has the responsibility of learning and assisting with enhanced duties in the Front End such as coupon redemption, Round Up campaigns, New Owner Drives, ensuring communication of cashier policies, and other duties – all as instructed by the Front End Manager and/or Grocery Manager. This position requires the ability to problem solve and work independently. All OCC staff are responsible to provide welcoming, friendly, helpful, and non-judgmental customer service to all shoppers and co-workers in accordance with our organizational goals and programs.

DUTIES AND RESPONSIBILITIES:

Customer Service

– Maintains familiarity with all areas of the store to best assist customers and staff.
– Upholds the Code of Conduct.
– Always use S.E.T. (Smile, Engage and Thank You) in all customer interactions.
– Become familiar with the Co-op mission, Ends, and policies to answer customer questions. Refer unresolved questions or problems to appropriate staff.

Leadership Responsibilities

– Models supportive and participative leadership; promotes empowerment.
– Adheres to the Code of Conduct.
– Assists with the growth of the Co-op by suggesting improvements to processes and SOP’s, and always learning.
– Participate in regular department huddles, utilizing input for best practice standards.
– Recognizes co-workers when they are awesome by creating shout-outs.
– Attend meetings and participate in discussion, research, and decision-making on behalf of the overall store.
– Assist in the training of department staff on, regular duties, safety, customer service, store policies and procedures, and Owner relations.

To apply for this job please visit recruiting.myapps.paychex.com.