Campus Responder

Campus Responders (CR) provide for the safety of people and property on the Luther campus. They perform multiple tasks including patrol of building and grounds on foot and by vehicle to deter and detect unwanted activities, report writing and managing sub-program areas as assigned by the Campus Safety Director.  CRs take calls that are generally related to activities that relate to campus access, behavioral health issues, prohibited substances, student wellness checks, transport requests, student disturbances, disorderly conduct, noise complaints, suspicious persons or trespassing.

CRs are focused on responding to calls related to quality-of-life concerns and low-level community conflicts that do not require intervention by a behavioral health or law enforcement professional.  With a focus on long-term solutions and individual student growth, CRs have a visible and tangible desire to protect and promote a safe and healthy campus environment.  CRs excel at fostering a sense of community and providing needed services for all who visit the Luther College campus.  Good communication, problem solving and customer service skills are essential for this position.

The foundational goal of CRs is to support campus needs, and foster student learning by addressing low-level unwanted activities as student learning opportunities, assisting as they grow into adulthood.  Essential community and student interaction duties and responsibilities are:

• Securing and opening buildings per an established schedule.
• Interacting with faculty, staff, students, and visitors in a professional and courteous manner.
• Creating written and or electronic documentation of incidents and routine activities
• Following written directives and established procedures
• Working through problems with logic, critical thinking, and sound reasoning
• Maintaining order on campus
• Responding to a variety of routine and emergency calls for service including medical emergencies
• Working with personnel from other departments to meet the needs of the Luther community
• Enforcing campus parking and traffic regulations in a fair and impartial manner
• Maintaining crowd control at special events including athletic contests.
• Conducting investigations of criminal incidents and/or Code of Conduct violations
• Developing and/or delivering crime prevention and safety education materials
• Using cell phones / trunked cell phones for communication
• Performing other duties as assigned.
• Providing for a sense of safety and well-being on campus
• Providing direction to student campus responder assistants

PROGRAM SERVICES:

This position is responsible for overseeing and managing the Union welcome and information center program.  The position supervises student workers and the ideal candidate will serve as a personable and well-informed ambassador for the College, and will see working with young and diverse people as a pleasure.  A passion for learning about and being knowledgeable about the campus, campus programs and campus activities is essential.  The incumbent will be responsible for carrying out and managing the following tasks:

• Recruits, interviews and hires student workers
• Prepares and maintains student staff schedule
• Organizes work station and maintains information resources
• Coordinates clerical functions and project assignments
• Makes recommendations for efficient operations
• Serves as communication link between student workers and professional staff

EMERGENCY MANAGEMENT:

The incumbent should be organized and have the ability to plan ahead, and quickly “connect the dots” in fast-moving external events.  He or she can remain calm and be decisive under pressure.  In an emergency situation, the incumbent effectively collaborates and coordinates with people from all levels of the campus community and local government.  Emergency response may involve special demands such as unpredictable work schedules and assisting others.  May serve as a part of the campus emergency management function or as a member of a Continuity of Operations (COOP) Team.  Tasks associated with this function may include:

• Tracking and reporting on critical incidents
• Serving on teams and work groups reviewing or modifying incident management or continuity of operations plans
• Assisting in the rafting or updating guidance documents and procedures
• Preparing alerts and notifications for a variety of events and situations

EDUCATION, EXPERIENCE, and SKILLS:

• A high school diploma or GED is required; some college is preferred.
• Must have or be able to obtain CPR, First Aid and AED training.
• Must have or be willing to obtain Incident
• Management training
• Preferred qualifications include past safety, asset protection and/or customer service experience and training.
• Prior experience in a college setting or working with college aged people is desired.
• Applicants must have a valid driver’s license with a good driving record and must pass an extensive background check.
• Ability to cultivate and develop inclusive and equitable working relationships with students, faculty, staff, alumni, parents, and friends of the college.

PHYSICAL DEMANDS/WORK ENVIRONMENT:

The primary hours for this position will be during campus business hours.  The 24 hour, 7 days per week nature of the campus safety program may require the incumbent to work a variety of hours, including overnights. Scheduled hours will include weekends and holidays. The position can be physically demanding and may involve the following:

• The ability to stand for long periods of time in both indoor and outdoor settings
• The ability to perform extensive walking and climbing of stairs
• The ability to safely operate a motor vehicle
• May be required to perform moderate lifting, bending and climbing
• May be exposed to environmental hazards including, chemicals, bloodborne and airborne pathogens
• May be required to work in all types of weather conditions.