Orders may be placed online 24/7. Orders placed before 1:00 pm Monday through Friday will be expected to be picked up by 5:00 pm at the latest on the same day. Orders placed after 1:00 pm will be filled and pickup up the following business day. We will not be filling orders on Saturdays and Sundays at this time.
All orders will be limited to 50 items or less per order. Starting at 9:00 am Monday through Friday our staff will look through each order from the previous evening and contact customers with any questions. It is very helpful for staff if you utilize the note function on the Cart page to let us know what you are comfortable with us substituting. For example, we may be out of Eden beans, but we may have a similar product in the Field Day brand. We have been defaulting to simply providing the similar item in place of the one that is out of stock. This has been well received by shoppers and we will continue to do so. Knowing this preference for each customer makes our job on the inside much easier and faster to complete.
The note function can also be used if you are submitting an order but cannot find a few items on our site. We’ll give you a call with our recommendations as needed.
Once we determine and get any questions answered by you (we may call you at this time also), we’ll pass the order on to our staff of “personal shoppers” to fill the order.
Once any order is filled, you will receive a (potentially) second phone call from our Front End staff requesting payment and to arrange for the order pick-up. Note that payment will not be accepted online. However, we will require a phone number with your online order so we can contact you regarding payment and pick-up. If we cannot reach a customer at this point in the process, the order will be taken off the queue and you will need to contact the Co-op to inquire about its status.
If you enter an email in the field at the top of the page, you will receive an email confirmation when the order is placed. If you provide a phone number instead of the email at the top of the form, you will receive a text confirmation. This will simply indicate that your order was submitted successfully and we are being notified of its placement.
Rest assured that we are keeping products at their safe temperatures at all times. Once the product is bagged for pick-up, we store frozen and refrigerated items appropriately in their original chilled and frozen environment – until you arrive to pick them up.
We are operating with limited staff and also abiding by strict sanitization protocols. We’ll do our best to keep an eye out the window for you, but please feel free to call the Co-op to let us know you have arrived and the order you are picking up. We will meet you at the front door of the Co-op with a cart and you will be responsible for taking the cart and loading your order into your own vehicle. You will then need to return the cart to the front door. When carts come out of the Co-op they have already been sanitized. When they come back inside the Co-op, they are sanitized again. We’re doing our best to protect staff and shoppers at all times.
A few housekeeping notes:
Due to the nature of the pandemic situation, we will not be able to offer refunds on any products. Please make sure to plan ahead and double check your order. We will not be able to add products after the order has been submitted. This includes for phone orders as well. The order limit on any one order is 50. We are still processing special order case-buys for member/owners and customers. These special orders are placed at the next available opportunity and we’ll give you a call to pick them up when they arrive. If you wish to place a special order, please utilize the phone order call-in times of 9:00 am to 1:00 pm Monday through Friday.
If you have any questions, please do not hesitate to reach out to us at the Co-op at [email protected]. Thank you for your continued support of the Oneota Co-op!
Visit our online site at https://oneota-coop.myshopify.com/